Because OceanGrafix charts are custom printed at the time of order with the latest updates, NauticalChartsOnline.com can only accept returns for product if we fail to ship the correct chart number as ordered or there is a defect in the materials and/or workmanship.
If the chart delivered was not as ordered or there is a defect (other than freight damage) please call NauticalChartsOnline.com customer service at 888-546-0001 to request a return authorization. Requests must be made within ten (10) calendar days of receipt of the product. NauticalChartsOnline.com reserves the right to issue a refund or replace the product.
If the chart is damaged during shipment please advise the carrier at time of delivery, if possible, and file a claim with the freight carrier.
If you are unhappy in any way with your OceanGrafix chart, please contact NauticalChartsOnline.com customer service at 888-546-0001